“We”, “Us”, “Our” refer to company SIA “Emelat”, registration number 42403047948, legal address Eržepoles street
69, Viļaka, LV-4583, Latvia. “Shop”, “Shop’s”, “Shopping” refers to Our online shop available on website
. Our rules are valid when buying in Shop.
We may change Shopping rules at its sole discretion and without advance notice. During the process of buying the
rules that are valid at the moment of placing an order are applied.
A client cannot place an order if he did not familiarize himself with Shopping rules. In all cases, it is
considered that a client is familiar with the rules and agrees with them if before placing an order he confirms
his agreement with the rules by choosing „Agree“. In cases when a client only partly agrees or does not agree
with the rules or their part, he must not place or withdraw his order, otherwise, it is considered that a client
is familiar, and fully and unconditionally agrees with all Shopping rules.
We are freed from any kind of responsibility in cases when losses and damage are experienced as a result of the
client’s failure or inability to follow provided recommendations and his responsibilities, to familiarize
himself with Shopping rules despite conditions created in order to conclude these actions.
If a client wishes to receive Our newsletters there is an option to subscribe to news.
If a client wants to order goods, then some personal information to complete a delivery process should be
provided: name, surname, delivery address, telephone number, other data needed for delivery. We confirm that
this data will be used exclusively for the ordering and delivery of goods. We are obligated not to disclose this
information to third parties except Our partners that provide delivery or other services related to completing
the process of orders. Exceptions in the disclosure of any other type of client’s information to third parties
in all cases are coordinated with a client. In all other cases, any kind of personal data can be disclosed only
according to the legal acts of EU (European Union) law.
By reading and becoming familiar with Shopping rules a client confirms that he is informed about cookie files
(files that are sent from theInternet server) saved on his computer while browsing Shop.
We confirm that it aims to use the most recent technologies in order to secure personal client’s data.
Conditions and rules for placing order
A client can choose goods while browsing the Shop website and on the basis of this choice the basket of goods is
After the basket of goods is formed a client has to enter data that is needed in order to deliver chosen goods:
his name, surname, delivery address, telephone number, and additional information that may be important for the
delivery of goods. We confirm that any data provided by clients will be used exclusively for sales or delivery
of goods without violation of requirements for personal data security set in EU legal acts.
A client has to choose one of the delivery options (see section “DELIVERY OF GOODS” for details) and payment
forms available at Shop (see section “TERMS AND ORDER OF PAYMENT” for details).
The last step generates all client’s data entered and must be revised before confirmation. A client has an
opportunity to correct or change entered data before he sends an order to Us. A client cannot confirm his order
until the moment he marks that he is familiar and agrees with Shopping rules. In cases when a client chooses
goods before the time he becomes familiar and agrees with Shopping rules, then he must do it before confirming
his order and data provided in it.
After a client confirms his order it is sent to Us. An order is considered as placed from the moment it is
received by Us. Also, it is considered that a distance agreement between a client and Us is concluded. Although
this kind of agreement is completed only after We receive a confirmation from the bank or other Our partner
chosen by a client about a received payment for delivered goods.
After a client places his order Our system automatically generates and sends him an e-mail with ordered goods
and a delivery option is provided.
An order placed by a client is stored in Our partner’s Mozello SIA, registration number 40203002519, legal
address Mežsargu street 33, Jūrmala, LV-2008, Latvia, database according to requirements and terms set in legal
acts of the EU.
In all cases it is considered that a client is familiar and unconditionally agrees with Shopping rules before
placing an order.
Guarantees and pricing
Characteristics of items are written by each item in Shop.
We indicate and a client agrees that he is familiar with the fact that goods described in the Shop and their
color, form, and other parameters can be different from their real color, form, and other parameters because of
the monitor’s characteristics.
A client agrees to pay the fee generated after placing an electronic order.
Prices are set in euros.
We sell goods according to conditions set in the order. In case when delivered goods mismatch certain conditions
of the order, a client agrees to immediately inform Us by e-mail and We undertake all needed activities to
defects if they arose on behalf of Us or third parties that represent it.
Goods related liabilities:
We are liable for delivering goods of appropriate quality and according to the conditions set in the
We are liable for providing the number of goods that were set in the order. We are not responsible for
delivering an incorrect quantity of goods when a client enters an incorrect number in his order at Shop.
In all cases We deliver an assortment of goods according to the criteria of the order.
In cases when an order supposes to comprise a certain package of items, We are liable for delivering all
items that comprise that package.
Goods are packed according to their characteristics and with an aim to prepare them for proper use.
Terms and order of payment
A client pays for ordered goods:
By Visa/Mastercard payment card or via internet banking. These payments are handled by Klix payment
platform (SC "Citadele banka", registration number 40103303559, legal address Republikas laukums 2A,
Riga, LV-1010, Latvia).
By invoice payment by bank transfer.
By Paypal payments system.
A client agrees to pay for ordered goods immediately otherwise he becomes exempt from the right to lay any
claims about violations of delivery terms because a package of goods on the basis of the client’s order is
formed only after We receive payment for goods.
The customer has the legal right to cancel the order. The customer may cancel his contractual obligations within
(seven) days by submitting a relevant notice with the order number where the customer's decision to cancel the
contract is clearly stated. The term starts from the moment the customer's order is received, but not later than
before the product is sent to the customer. When the product has already been shipped, but the customer wants to
cancel the order, the goods must be returned.
Cancellations must be sent to: email@example.com
The title of the message should contain the text “Order cancellation M-1234567”, where M-1234567 is the order
that the customer has received to the specified e-mail at the time of placing the order.
A client has a right to exchange delivered goods to analogous goods of different sizes, forms, colors, models,
or complexity or to return goods he dislikes.
This right can be exercised in 14 (fourteen) days from the moment of transferring goods. This right is related
to a fact that a client is unsatisfied with the size, form, color, model or appropriate complexity of goods.
An exchange or return is possible only when exchanged or returned goods meet these requirements:
- were not used;
- were not spoilt or damaged;
- consumption and usage functions were preserved;
- marketable appearance was preserved.
Alterations of packages needed to examine goods are not considered to be damaged or lost of marketable
appearance. In all cases, goods must be returned in the original package including attached manufacturers’
labels and stickers. A client must present purchase documents when returning Shop goods.
Goods can be exchanged or returned only in case when they meet the requirements named in this section. A sum
paid for ordered goods is refunded not later than 14 (fourteen) days from the moment We receive returned goods.
A sum spent for delivery of goods is non-refundable. A monetary refund is returned using the original method.
In order to return goods, a request should be sent to: firstname.lastname@example.org
The title of the message should
contain the text “Return M-1234567”, where M-1234567 is the order number that the customer has received to
the specified e-mail at the time of placing the order. Every case is carried out individually.
Delivery of goods
We send goods to a client during the time interval marked by each item. Delivery time depends on the chosen
delivery option. If several items are ordered, then accumulated delivery will be delivered during the longest
interval marked among ordered goods. This is not applicable in cases when certain goods are not available at
Shop and the client is informed about the shortage of ordered goods. Also, a client should agree that in
exceptional cases delivery of goods can be postponed due to force major. In such cases, We will immediately
contact the client and arrange goods delivery procedures.
When ordering a client must provide a delivery address and a person which will receive goods.
A client has to receive goods himself. If he cannot do it himself and goods are delivered to the provided
address and on the basis of other data provided by a client, then a client cannot place claims about delivery to
the wrong person.
The goods ordered in the Shop are delivered via selected parcel terminal network intermediation (DPD Pickup,
Omniva, or Latvijas Pasts parcel terminals). In cases where the client is unable to accept the goods within the
specified time, he undertakes to notify Us immediately by e-mail email@example.com
We are freed from responsibility in all cases when terms of delivery of goods are violated due to the client’s
fault or circumstances dependent on him.
A client must immediately contact Us by e-mail firstname.lastname@example.org
if a package is not delivered during the time
interval entered in order; and in all cases when an order is delivered in a damaged package; or when a package
contains goods that were not ordered or there is an incorrect quantity of goods, an incomplete set of goods,
goods of inappropriate sizes.
In all cases when a damaged package is delivered a client must write a comment about a damaged package or other
inappropriate delivery events on delivery documents. A client must perform these actions when a courier is still
present. If these actions are not carried out We are freed from responsibility concerning the damage of goods.
All communications with Us must be carried out by e-mails: email@example.com
An agreement is concluded and executed in Latvian or English. Communication between a client and Us is carried
out in Latvian or English.
Any dispute, disagreement, or claim arising out of this agreement is resolved by negotiation. If the parties can
not agree within 1 (one) month, the dispute will be settled by the court of the Republic of Latvia.